Refund Policy
Last Updated: June 2026
At Axiora Creative, we are committed to delivering high-quality digital services and maintaining transparent relationships with our clients. This Refund Policy outlines the circumstances under which refunds may or may not be issued.
By engaging our services, you agree to the terms outlined below.
1. Nature of Our Services
Axiora Creative provides custom digital services, including but not limited to:
- Website Design & Development
- UI/UX Design
- Brand Identity Design
- No-Code Development
- Webflow Development
- Creative Consulting
Because our services involve customized work, time, expertise, and creative effort, refund eligibility is limited.
2. Deposits
To secure project scheduling and begin work, a deposit may be required.
All deposits are generally non-refundable once work has commenced, as resources and time are allocated immediately upon project initiation.
3. Completed Work
Refunds will not be provided for:
- Completed projects
- Approved deliverables
- Final files that have been delivered
- Services already rendered
- Design concepts that have been reviewed and approved
4. Project Cancellation by Client
If a client chooses to cancel a project after work has begun:
- Any completed work remains billable.
- Payments already made are non-refundable.
- The client may receive work completed up to the cancellation date at Axiora Creative’s discretion.
If cancellation occurs before work begins, partial refunds may be considered on a case-by-case basis.
5. Revision Process
Client satisfaction is important to us.
Before any refund request is considered, clients are encouraged to utilize the revision process included within the agreed project scope.
Reasonable revisions will be provided to address concerns and align deliverables with project requirements.
6. Subscription & Maintenance Services
For ongoing maintenance, support, or subscription-based services:
- Fees already paid for completed service periods are non-refundable.
- Future recurring services may be canceled according to the agreed service terms.
7. Exceptional Circumstances
In rare situations where Axiora Creative is unable to deliver the agreed service due to circumstances within our control, partial or full refunds may be considered at our sole discretion.
Each situation will be reviewed individually and fairly.
8. Chargebacks
Clients agree to contact Axiora Creative directly before initiating any chargeback or payment dispute.
We are committed to resolving concerns professionally and in good faith whenever possible.
Unauthorized chargebacks for completed work may result in suspension of services and legal recovery efforts where permitted by law.
9. Digital Products
Unless otherwise stated:
- Digital files
- Design assets
- Templates
- Downloadable resources
- Custom creative deliverables
are non-refundable once delivered or accessed.
10. Limitation of Refunds
Under no circumstances shall Axiora Creative be liable for:
- Loss of business
- Loss of revenue
- Loss of profits
- Indirect damages
- Consequential damages
Any approved refund shall be limited to the amount paid for the affected service.
11. Policy Changes
Axiora Creative reserves the right to modify this Refund Policy at any time.
Updated versions will be posted on this website with a revised effective date.
12. Contact Information
Axiora Creative
📍 Melbourne, Australia
📧 hello@axioracreative.com
🌍 Serving Clients Worldwide
If you have any questions regarding this Refund Policy, please contact us using the information above. By purchasing or engaging our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.